Consumption. UFC-Que Chooser warns of scandalous practices of recovery


The consumer association UFC-Que Choisir warns this Thursday of 'scandalous practices and sometimes on the verge of harassment' by debt collection agencies, which it says could see 'an explosion of unpaid bills' in 2021.

'While the 2021 unpaid bills explosion will bring consumers into contact with these companies more than ever,' UFC-Que Choisir 'urges European lawmakers to reconcile harmful practices in this sector'.

Push to crime ads

In December, she asked the European Union to force banks to offer their customers restructuring measures more quickly. 'Some credit institutions determined to take advantage of the crisis have found nothing better than to revive push-to-crime advertising to encourage consumers to take out consumer credit,' the association regrets, still billions of euros, all loans together in 2020 (1,700 euros per lending household) '.

Collection agencies buy out bad debts

According to her, the European Commissions action plan against the economic consequences of the Covid-19 epidemic leads to 'helping banks to get rid of unpaid loans to third parties, mainly debt collection agencies'. The latter “buy back, at a low price, debts that are not recoverable by the banks and some of which cannot even be brought up to court (lost receipts, extinguished debts, etc.)” before “being forced to do so Collect payment in full. '.

Contacted almost daily for months

The UFC Que Choisir 'is alarmed, however, by the increase in reports of harmful practices' by the latter, the debtors and their relatives 'being contacted for almost months for months' or 'shameful pressures' under which 'guilt or extortion of denunciation against the.' Neighbours '.

Credit risk is under control in France

For its part, the French Bankers Association emphasizes that 'the total amount of consumer loans remains stable' and that 'between November 2019 and November 2020 it only increased by 0.5{7d3485657e94c2a51293ca186d4450b2f27c317aa7ee3509dac6c8bbf5461118}'. 'Compared to these figures, the credit risk in France is under control, the non-performing loan share of French banks is below the average share of European banks: 2.3{7d3485657e94c2a51293ca186d4450b2f27c317aa7ee3509dac6c8bbf5461118} compared to 2.8{7d3485657e94c2a51293ca186d4450b2f27c317aa7ee3509dac6c8bbf5461118} in the third quarter of 2020,' estimates the same source. 'The mobilization of banks is not weakening especially at this time, so that their customers can overcome the difficulties resulting from the health crisis,' said the FBF.