Consumption. Unrefunded travel, anti cancer bra, contaminated sesame ... the worst scams of 2020

upland-software-buys-bluevenn-for-52mn-to-boost-customer-engagement

The magazine '60 million consumers' in its January issue honors its seven 'cacti', which refer to the companies that have annoyed the French most in the past year, in view of 3,000 testimonials collected each month by the editorial team .

Illustrative photo Benoît TESSIER / AFP

1 / online travel

Unsurprisingly, with the crisis in the tourism sector, where travel has been canceled but not reimbursed, litigation has been the most numerous.

Europes leading online travel agency, 'the Spanish group eDreams Odigeo (owner of the Go Voyages and Opodo brands, editors note), has left countless customers behind with the epidemic'. 'This is the main source of complaints in 2020. Hundreds of consumers have asked us every week since spring how we can get back the money paid for trips that didnt take place,' the association said. 'Some customers expect large sums of money.'

Illustrative photo Shutterbug75 from Pixabay

2 / contaminated sesame

Rusks, burgers, ready meals, breadsticks, cereal baguettes, biscuits, hummus ... Since the fall, hundreds of foods containing sesame seeds that have been treated with a substantial chemical have been gradually recalled and removed from the shelves. . The list is growing so much that the fraud prevention organization launched a new product recall earlier this month.

Ethylene oxide gas is used as a biocide (to kill bacteria) and as a fungicide (against molds and fungi). Investigations are currently ongoing to determine the origin of this contamination.

'The European Commission mentions a serious risk to human health. When will the problem be finally resolved?' asks '60 million consumers'.

Illustrative photo RL / Julio PELAEZ

3 / The anti-cancer bra

A bra that does not 'hurt', that 'protects against cancer' of the breast by 'minimizing the risk' thanks to the 'lack of underwire'? These are the wrong arguments that have been repeated on social networks, along with poor quality products that have sold for around thirty euros each. 'Each order is placed on a Chinese platform. And the margin achieved is of course considerable,' comments the month.

According to UFC Que Chooser, some sites that sell these types of items, such as Breastsafe.com, have been able to 'dropshipping' European laws around them, especially regarding returns or refunds. They have since closed their doors and betrayed many victims.

RitaE Stock Photo from Pixabay

4 / The dangerous bouncer

Gracos 'Lounger Rocking Seat' baby bouncer is a dangerous product that was recalled in the US in early 2020. It is sold for 'Le Bon Coin' or 'Vinted', this bassinet, hybrid very inclined would increase the risk of suffocation in the child, warns the association.

Illustrative photo RL / Julio PELAEZ

5 / The gas and electricity supplier Eni

The private Italian hydrocarbon company, best known for its six-legged fire-breathing dog logo, has plunged many consumers into a nightmare: inaccurate invoices, overpayments not reimbursed on time, inappropriate withdrawals, difficulties in terminating contracts ... 'Without the often abusive advertising to forget that the company brought in a penalty of 315,000 euros, which was imposed for the suppression of fraud, 'says' 60 million consumers '.

Illustrative photo Angelo Luca Iannaccone from Pixabay

6 / Leetchi online fundraising site

After the case of the online kitten, which opened in 2019 for former yellow vest boxer Christophe Dettinger, and was canceled by the judicial system earlier this year, Leetchi apparently had a lot of errors during detention and then reactivation. The website has been the subject of numerous complaints from users who created funds, often to help victims of the pandemic without reclaiming the money raised. Additionally, 'Customer Service Exceeded' adds monthly.

Photo archive Manjunath KIRAN / AFP

7 / The stars of the TikTok social network

Personalities who use the Chinese social network have used their notoriety to withdraw money from minors, big fans of the application. In return, these stars promise a public recommendation for TikTok or private exchanges. 'This practice is encouraged by the platform because it collects money on the side,' says the magazine. Dreadful.